Shipping policy

Shipping & Delivery Policy
Phantom Vale
At Phantom Vale, we work with international fulfillment and delivery partners to provide reliable worldwide shipping. This policy explains our processing times, estimated delivery times, shipping costs, tracking, address requirements and other important delivery information.
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1. Where We Ship From
Phantom Vale orders are prepared and dispatched through our network of international fulfillment partners and distribution centers.
The fulfillment location may vary depending on product availability, destination and available shipping routes. Because we operate internationally, your package may cross one or more borders before reaching you.
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2. Where We Ship
We offer international shipping to supported destinations.
Available countries and regions are displayed during checkout. If your country does not appear at checkout, we are not currently able to ship to that destination.
If you have a question about availability for your location, contact us at help.phantomvale@outlook.com.
We may be unable to deliver to certain PO boxes, APO/FPO military addresses, freight-forwarding addresses or other locations that cannot be serviced by our carriers.
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3. Order Processing Time
Orders normally require 1–3 business days to be processed after payment is successfully confirmed.
Processing includes order verification, product preparation, quality checks and packaging.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
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4. Estimated Delivery Time
Our estimated shipping time is 5–23 business days after dispatch, depending on your destination.
Including our 1–3 business day processing period, the total estimated time from placing your order to delivery is approximately 6–26 business days.
Transit times vary considerably by destination. Orders to North America and Western Europe are typically at the faster end of this range. Orders to Latin America, South Asia and the Middle East are typically at the slower end, because local carrier networks and customs procedures in those regions require additional transit time.
Business days generally mean Monday through Friday, excluding applicable public holidays.
Please note that these are estimated delivery times and not guaranteed delivery dates. If you need your order by a specific date, please read Section 5 carefully before ordering.
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5. Halloween & Seasonal Orders
Phantom Vale products experience significantly higher demand during the Halloween season.
If you need your order to arrive before October 31, 2026, we strongly recommend placing it no later than October 10, 2026.
Orders placed after that date may still arrive before October 31, but we cannot guarantee delivery before Halloween or before any other specific date.
Customers in Latin America, South Asia and the Middle East should allow considerably more time and are encouraged to order well in advance of the recommended date above, as transit times to those regions sit at the slower end of the range described in Section 4.
Seasonal demand, carrier congestion and customs processing may increase normal delivery times during October.
Arrival after a specific holiday or event does not by itself qualify an order for a refund. Your rights under our Returns & Refunds Policy, including our voluntary 60-day guarantee and any applicable statutory withdrawal or cancellation rights, remain fully available to you.
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6. Shipping Costs
Shipping is not included in the product price.
Shipping costs are calculated automatically at checkout and displayed in full before you complete your purchase.
Shipping costs may vary depending on your destination, order size, selected shipping method and any current promotions.
No additional Phantom Vale shipping charges will be added after checkout unless you specifically authorize an additional service.
Shipping charges are separate from any customs duties, import taxes or clearance fees that may apply to your order. Please see Section 11.
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7. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email or any other contact information you provide.
Please allow approximately 2–5 business days after dispatch for tracking information to begin updating.
Temporary gaps between tracking updates are normal, particularly while international shipments are moving between countries, carriers or distribution facilities. A pause in tracking updates does not mean your package is lost.
If you have not received your shipping confirmation within 5 business days of placing your order, please check your spam or junk folder and contact us at help.phantomvale@outlook.com if necessary.
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8. Shipping Carriers & Split Shipments
We work with international shipping companies, postal networks and local last-mile delivery carriers.
The carrier assigned to your order depends on your destination, parcel size, available shipping routes and fulfillment location.
If your order contains multiple products, it may occasionally be shipped in separate packages and arrive on different days. You will not be charged additional shipping simply because your order is divided into multiple shipments.
If you receive part of your order and the tracking indicates the remainder is still in transit, please allow the full estimated delivery window described in Section 4 before contacting us.
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9. Delivery Address & Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout, including any required apartment or unit number, postal code and contact information.
If you notice an error in your address, contact us immediately at:
help.phantomvale@outlook.com
We can generally attempt to correct an address within the first 24 hours after the order is placed, provided the package has not already entered the dispatch process.
Once an order has been handed over to the carrier, we may no longer be able to modify or redirect the delivery address.
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10. Included Bonus Items & Gifts
Some Phantom Vale offers include bonus items in addition to the projector and its projection discs.
Physical Bonus Items
Physical bonus items included with a qualifying order are packed together with your main product and ship in the same package. They are not sent separately and do not affect your delivery time.
If a physical bonus item is missing from a delivered order, contact us at help.phantomvale@outlook.com and we will resolve it under Section 6 of our Returns & Refunds Policy.
Digital Bonus Items
Digital bonus items, such as downloadable guides, printable kits or audio files, are delivered electronically by email to the address provided at checkout. They are not physically shipped and are normally available shortly after your order is confirmed, independently of your physical shipment.
If you have not received your digital items, please check your spam or junk folder first, then contact us at help.phantomvale@outlook.com.
Statutory withdrawal and cancellation rights relating to digital content are described in our Returns & Refunds Policy.
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11. Customs, Duties & Import Taxes
International orders may be subject to customs inspections, import duties, VAT, taxes, customs clearance fees or other government-imposed charges depending on the destination country.
These charges are not included in the product price or shipping cost shown at checkout, are determined by the destination country's authorities, and are the customer's responsibility.
Customs clearance may occasionally extend the estimated delivery time described in Section 4.
Important Notice for Customers in the European Union
Phantom Vale is not registered under the EU Import One-Stop Shop (IOSS) scheme. VAT and import charges are therefore not collected at checkout on orders delivered to the European Union.
Parcels entering EU territory no longer qualify for the tariff exemption previously applicable to consignments valued under 150 euros. A flat customs charge currently applies per parcel, and your carrier or customs broker may add a separate handling or clearance fee for processing the payment.
This means that, if your delivery address is in the European Union, you should expect to pay import charges to the carrier or customs authority before your parcel is released for delivery, in addition to the amount you paid at checkout. These amounts are collected by third parties, not by Phantom Vale.
Once incurred, customs charges are generally not refunded by the relevant authorities, including in cases of subsequent parcel loss or delivery delay. Any refund issued by Phantom Vale under our Returns & Refunds Policy covers amounts paid to Phantom Vale and does not include third-party customs charges that we did not collect.
If you refuse delivery because of unpaid customs or import charges and the package is returned to us, we may refund the product price after deducting applicable outbound shipping costs and any return, customs or carrier charges imposed on us, except where applicable law requires otherwise.
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12. Shipping Delays & Contact
Delivery may occasionally be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, severe weather, transportation disruptions, strikes, public holidays or exceptional seasonal demand.
If your tracking has not updated for 10 consecutive business days, or your estimated delivery window has passed by more than 7 business days, please contact us so we can investigate the shipment with the carrier.
For issues involving lost packages, damaged products, refunds, replacements, cancellations or returns, please refer to our separate Returns & Refunds Policy.
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13. Contact Information
Phantom Vale
Customer Support: help.phantomvale@outlook.com
Business Location: Santiago, Chile
Response Time: 24–48 hours, Monday through Friday
When contacting us about an existing shipment, please include your order number whenever possible.